Questions and answers
Questions passengers ask at the information desk most often.
Where can I buy a ticket?
Only at Iradiya's office, Liberty Boulevard 112, Talas, or its agents in Tash-Kömür. There are no ticket sales at the terminal.
How early should I arrive?
Check-in closes 40 minutes before departure. Arrive 1 h 30 before a domestic flight and 2 h 30 before an international one: the queue at the South Checkpoint can be long.
Why is my Tashkent flight postponed?
Every Tashkent flight needs a permit from the Uzbek authorities. When the permit has not arrived the flight is postponed, usually by a day; Iradiya contacts passengers.
How do I get to the terminal without a car?
Bus No. 31 from Bazar-i Kalan (5 som) stops at the South Checkpoint; from there the terminal shuttle meets every bus. A taxi from the city centre costs about 150 som.
I left something on the aircraft or in the terminal.
Call lost property or write to lost@avia.iradgov.org with the flight and date. Items are kept for 30 days and handed over with a passport.